Yammer’s New Help System & Forum

As Yammer's product continues to grow with new and innovative features, it is equally important that our help system stays up to par. We want to make sure that we provide our users with the resources necessary to take full advantage of Yammer, including our How-To Guide, FAQ, and a Forum to discuss anything Yammer related. 

For this reason, we have migrated our help system and forum to one place, where can you easily access all of the mentioned resources. We understand that valuable content and discussion is saved in our older forum so we are not cutting off access to it, however, we will no longer be monitoring that forum. Please start using our new forum, which we will be actively monitoring.

Note: if you were registered on our old forum, you may have received an automated welcome email to set a new password for our new forum.  This email was sent from Yammer for your convenience.

We value your input as always and hope to make this transition as seamless as possible. Please post all comments questions and concerns to
this forum thread.

AMD’s Chief Marketing Officer Discusses Yammer

Companies often witness high levels of Yammer adoption and engagement amongst its employees. Increased company-wide knowledge sharing through a model that enables efficient knowledge consumption is one contributor to the rapid adoption. Also, Yammer’s clean and simple interface makes it easy for everyone to start using right away. No training is necessary.

Nigel Dessau, Chief Marketing Officer at AMD, discusses how and why AMD employees adopted Yammer so quickly and why Yammer has become an integral part of how they communicate internally. To learn more, watch the video below:

You should also read the AMD Success Story that outlines how AMD employees are deriving value from Yammer. 

Download the AMD Success Story

If you would like to share your Success Story, contact us. We’d love to hear it!

Yammer Releases New Desktop Client

Yammer Desktop Client

The Yammer Desktop Client is the most popular way to send and receive Yammer messages. Customers that use the Yammer Desktop Client have witnessed greater network adoption and engagement. Over the past few months our engineers have been working hard, completely rehauling the Desktop Client. The completely brand new client includes numerous UI improvements and additional functionality, including but not limited to:

  • See messages appear in a continuous feed.
  • Post new messages and reply to messages in the feed.
  • Be notified of new messages when Yammer Desktop is minimized or in the background.
  • Spellcheck.
  • View threads in separate windows.
  • Search colleagues, tags and groups.
  • Quickly switch between multiple Yammer accounts.
  • Expansion of truncated messages
  • New notification system
  • Application auto update dialogue box

To view all of the functionality and changes, try the New Desktop Client today!

Feedback is appreciated in this forum thread

Yammer Best Practices — Increase Adoption & Engagement

1.  Fill out your Profile so your colleagues know what skills you possess. Be sure to add a Profile photo.

2.  Fill out your Org-Chart. The Org Chart is what drives the following suggestions engine, which ensures you're receiving relevant updates and sending updates to relevant colleagues.

3.  When you first join, be sure to introduce yourself. Stating your role at the company and how long you've been there is usually a great way to break the ice.

4.  Watch the Yammer Video Tour to understand how to use Yammer and the value it provides:

5.  Set up your mobile device with iPhone app, Blackberry app, and/or SMS:

6.  Install the Desktop or FireFox Extension on your computer:

7.  Keep messages short, think "elevator speech": readers should be able to read your post in less than 7 seconds.

8.  To send a private message to another user start your message with to:username. The advantage of private 1 to 1 Yammer messages, over IM, is that your messages are archived and searchable forever by you and the recipient.

9.  Use @username to address a particular person. Address specific colleagues if the update pertains to them or if they should respond. You can also reply to another update, with @username, to accomplish the same thing.

10.  Join Groups you're interested in here:

If there's not a Group for your department, create the Group here:

Be sure to invite or add the people in your department to the Group as well.

11.  Post your message to the most relevant Group and use Tags, if applicable. This ensures proper message delivery to members who deem themselves as experts or interested in the subject matter.

12.  If you forget to add a tag to a message, simply reply to the message with the tag. Entire threads are associated with tags.

13.  Don't worry about people receiving messages that they may not be interested in. Yammer is structured so the recipient can choose what content they receive based on what or who they follow. Just make sure you post to the most relevant Group and use the appropriate Tags.

14.  Tell other people what you're working every time you switch projects or when you or your team delivers something significant.

15.  Prefer messages with business value rather than personal status update (try to avoid messages such as "I just had a good lunch" and such)

16.  Before asking your colleagues a question, Search Yammer using the search bar in the upper right. It may have already been answered.  (reduce redundancy)

17.  Turn threaded view On, in bottom left corner of feed, if discussion threads are hard to follow or you're trying to catch up after a lot of activity.

18.  Receiving too many emails from Yammer? Fine-tune your notification preferences within your email settings.

19.  Check the #joined tag feed to see who's joined recently. Welcome new members as they join and make yourself available to answer questions.

20.  Encourage conversation by taking a controversial stance on something that matters to you and your colleagues. It will get people engaged.

21.  Ask the question: "What value do you get from Yammer?" and post an example. It will help everyone understand.

22.  Develop an internal Yammer resource group within the organization. (i.e. people like you) can assist new users with questions and also help publicize and demonstrate new features. Ideally, these individuals should be familiar with the Yammer Blog, Forum, and follow @yammer_team on Twitter.

Yammer Utilized by 20% of Organizations, Survey Shows

IABC

"Current use of social networking sites such as Twitter (21 percent), Yammer (20 percent), and Facebook (18 percent) is significant, but organizations are planning to use those tools even more in the future."

It is noteworthy that 29% of respondents intend to use Yammer in the future, the third such highest rate. While 33% of respondents intend to use discussion boards in the future, we believe Yammer is your company's discussion board as well, making it a powerful and encompassing internal communication tool.

IABC

Tell us what you think by joining the discussion!