I've always been impressed with how Robert is always looking for better ways to access and collect information personally and through his social network. He's always testing and refining the tools that he uses.
Similarly, I asked Robert how he's enhancing the productivity of his personal and business communications. Ultimately, he said, he's trying to get more and more conversations out of private and unscalable spaces such as email and push those conversations out into open shareable spaces such as Quora, a wiki, or Twitter where more people can benefit and participate in the discussion.
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