Quality of Service
Case Study by Sarah Cooper, Director of Communications
The customer service department at Real Estate Shows operates as a virtual office spread over Arizona, California and West Virginia. When a client needs help outside of my expertise, I really appreciate being able to find someone quickly who can help with a solution. Our tech department also keeps Yammer running on their computers and pops in with an answer when needed. I feel that this has drastically improved the quality of service that we're able to offer our clients.
Ease of conversation means that we tend to share small, quick details that might not warrant an email. Often these little things end up being more important than we realize. It's been nice to be able to retrieve links or review information from earlier conversations.
With Yammer we can have impromptu meetings whenever needed. During a recent server change, using Yammer helped us all to know what was happening every step of the way. A better informed service teams makes for happier clients.
Yammer has also been very useful in helping us bond with each other. Since it's a connection that stays open all day as we work, conversations pop up naturally. We learn more about each other and relieve stress by venting or laughing together. I don't feel isolated working at home -- I feel like my coworkers are close by, and that makes a huge difference.
Thanks to the Yammer team for making my work life so much better!
If you've had a positive experience with Yammer, that you would like to share please contact feedback@yammer.com
