Many of our customers ask us: “What type of training should I do for Yammer?” I think that’s a very important question to ask, because the evolution of work software necessitates an evolution of training programs behind it. On the one hand, software like Yammer is easy-to-use and really intuitive, but on the other hand, education and training are still important because your success is determined by how you use it. Just because something doesn’t need a manual on how to use it, doesn’t mean that everyone knows what to do with it.

In the end, technology is only part of the equation; the bigger — and more complex – part of the equation are the people and how they use the technology. Things get even more nuanced in the business setting, because the success of a network like Yammer is based on its ability to meet organization-wide objectives, departmental objectives as well as individual objectives. Your training strategy is going to be highly contextualized to your business, but here are some big-picture things to keep in mind: